Refund Policy

At InvestPro Trading Academy, we are committed to providing high-quality educational courses and ensuring customer satisfaction. This Refund Policy outlines our guidelines for refunds and cancellations for all courses and services purchased through our website (investpro-course.com).

Please read this policy carefully before making a purchase. By purchasing our courses or services, you agree to the terms of this Refund Policy.

1. Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for all our individual courses. If you are not satisfied with a course, you can request a refund within 14 days of purchase, provided you have not completed more than 30% of the course content.

Note: The satisfaction guarantee does not apply to course bundles, special promotions, or discounted courses unless explicitly stated in the offer terms.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

The refund request must be submitted within 14 days of the original purchase date
You must have completed no more than 30% of the course content
You must provide a valid reason for your dissatisfaction with the course
The course must have been purchased directly from our official website

3. Refund Process

To request a refund, please follow these steps:

Send an email to refunds@investpro.com with the subject line "Refund Request - [Course Name]"
Include your full name, email address used for purchase, order number, and reason for requesting a refund
Our customer service team will review your request within 3 business days
If approved, the refund will be processed to your original method of payment within 5-10 business days

4. Non-Refundable Items

The following purchases are generally non-refundable:

Course bundles or packages (except where covered by the satisfaction guarantee)
Courses marked as "non-refundable" at the time of purchase
Courses where you have accessed more than 30% of the content
Purchases made more than 14 days prior to the refund request
Additional services such as one-on-one coaching sessions that have already been scheduled or conducted
Digital downloads or supplementary materials that can be downloaded

5. Partial Refunds

In certain circumstances, we may offer partial refunds if:

You have accessed between 20% and 30% of the course content
There were technical issues that significantly impacted your learning experience that we were unable to resolve
The course did not meet specific advertised features or functions

Partial refunds are determined on a case-by-case basis at the discretion of our management team.

6. Refund Timeframes

Our refund processing timeframes are as follows:

Payment Method	Refund Processing Time
Credit/Debit Card	5-10 business days
PayPal	3-5 business days
Bank Transfer	7-14 business days

Please note that while we process refunds promptly, the actual time for the refund to appear in your account depends on your payment provider.

7. Cancellation Policy

For subscription-based services or recurring payment plans:

You may cancel your subscription at any time through your account settings or by contacting customer support
Cancellations will take effect at the end of the current billing cycle
No partial refunds are provided for unused portions of the current billing period
Once cancelled, you will retain access to the subscription content until the end of the current billing period

8. Special Circumstances

We understand that special circumstances may arise that are not covered by this policy. In such cases, please contact our customer support team to discuss your situation. We will review each case individually and work to find a fair resolution.

9. Technical Issues

If you experience technical issues that prevent you from accessing or properly using our courses:

First, contact our technical support team at support@investpro.com for assistance
Our team will work to resolve the issue as quickly as possible
If we are unable to resolve the technical issues within a reasonable timeframe, you may be eligible for a full or partial refund

Important: Technical issues must be reported within 7 days of discovery to be considered for a refund.

10. Exchanges

We do not offer direct exchanges of one course for another. If you wish to switch courses, you will need to:

Request a refund for the original course (if eligible under this policy)
Purchase the new course separately

11. Promotional Codes and Discounts

If you used a promotional code or discount when purchasing a course:

Refunds will be based on the actual amount paid, not the original course price
One-time use promotional codes will not be reactivated or returned for future use

12. Changing Your Mind

If you simply change your mind about a purchase but do not have a complaint about the course quality or content, refund requests will be evaluated based on:

How much of the course has been accessed
How long since the purchase was made
The specific course refund terms communicated at the time of purchase

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

By email: refunds@investpro.com
By phone: +1 (937) 876-9998
By mail: 79246 Langworth Ferry Suite 518, Schinnerburgh, NT A4Y9P1

Last Updated: August 1, 2023